DEKKOR BESPOKE Privacy Policy
Introduction
PRIVACY POLICY
Last updated July 19, 2024
This privacy notice for Dekkor Ltd (doing business as Dekkor Bespoke) ('we', 'us', or
'our'), describes how and why we might collect, store, use, and/or share ('process')
your information when you use our services ('Services'), such as when you:
• Visit our website at https://www.dekkorbespoke.co.uk, or any website of ours
that links to this privacy notice
• Engage with us in other related ways, including any sales, marketing, or events
Questions or concerns? Reading this privacy notice will help you understand your
privacy rights and choices. If you do not agree with our policies and practices, please
do not use our Services. If you still have any questions or concerns, please contact
us at contact@dekkorbespoke.co.uk.
SUMMARY OF KEY POINTS
This summary provides key points from our privacy notice, but you can find out more
details about any of these topics by clicking the link following each key point or by
using our table of contents below to find the section you are looking for.
What personal information do we process? When you visit, use, or navigate our
Services, we may process personal information depending on how you interact with
us and the Services, the choices you make, and the products and features you use.
Do we process any sensitive personal information? We do not process sensitive
personal information.
Do we collect any information from third parties? We do not collect any information
from third parties.
How do we process your information? We process your information to provide,
improve, and administer our Services, communicate with you, for security and fraud
prevention, and to comply with law. We may also process your information for other
purposes with your consent. We process your information only when we have a valid
legal reason to do so.
In what situations and with which parties do we share personal information? We
may share information in specific situations and with specific third parties.
How do we keep your information safe? We have organisational and technical
processes and procedures in place to protect your personal information. However, no
electronic transmission over the internet or information storage technology can be
guaranteed to be 100% secure, so we cannot promise or guarantee that hackers,
cybercriminals, or other unauthorised third parties will not be able to defeat our
security and improperly collect, access, steal, or modify your information.
What are your rights? Depending on where you are located geographically, the
applicable privacy law may mean you have certain rights regarding your personal
information.
How do you exercise your rights? The easiest way to exercise your rights is by
visiting https://dekkorbespoke.co.uk/contact_us, to contact us. We will
consider and act upon any request in accordance with applicable data protection
laws.
Want to learn more about what we do with any information we collect? Review the privacy notice in full.
TABLE OF CONTENTS
1. WHAT INFORMATION DO WE COLLECT?
2. HOW DO WE PROCESS YOUR INFORMATION?
3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL
INFORMATION?
4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
6. HOW LONG DO WE KEEP YOUR INFORMATION?
7. HOW DO WE KEEP YOUR INFORMATION SAFE?
8. DO WE COLLECT INFORMATION FROM MINORS?
9. WHAT ARE YOUR PRIVACY RIGHTS?
10. CONTROLS FOR DO-NOT-TRACK FEATURES
11. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
12. DO OTHER REGIONS HAVE SPECIFIC PRIVACY RIGHTS?
13. DO WE MAKE UPDATES TO THIS NOTICE?
14. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
15. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM
YOU?
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you express
an interest in obtaining information about us or our products and Services, when you
participate in activities on the Services, or otherwise when you contact us.
Personal Information Provided by You. The personal information that we collect
depends on the context of your interactions with us and the Services, the choices you
make, and the products and features you use. The personal information we collect
may include the following:
• names
• phone numbers
• email addresses
Sensitive Information. We do not process sensitive information.
All personal information that you provide to us must be true, complete, and accurate,
and you must notify us of any changes to such personal information.
Information automatically collected
In Short: Some information — such as your Internet Protocol (IP) address and/or
browser and device characteristics — is collected automatically when you visit our
Services.
We automatically collect certain information when you visit, use, or navigate the
Services. This information does not reveal your specific identity (like your name or
contact information) but may include device and usage information, such as your IP
address, browser and device characteristics, operating system, language
preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.
Like many businesses, we also collect information through cookies and similar
technologies.
The information we collect includes:
• Log and Usage Data. Log and usage data is service-related, diagnostic, usage,
and performance information our servers automatically collect when you
access or use our Services and which we record in log files. Depending on how
you interact with us, this log data may include your IP address, device
information, browser type, and settings and information about your activity in
the Services (such as the date/time stamps associated with your usage, pages
and files viewed, searches, and other actions you take such as which features
you use), device event information (such as system activity, error reports
(sometimes called 'crash dumps'), and hardware settings).
Google API
Our use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.
2. HOW DO WE PROCESS YOUR INFORMATION?
In Short: We process your information to provide, improve, and administer our Services,
communicate with you, for security and fraud prevention, and to comply with law. We
may also process your information for other purposes with your consent.
We process your personal information for a variety of reasons, depending on how
you interact with our Services, including:
• To identify usage trends. We may process information about how you use our
Services to better understand how they are being used so we can improve
them.
• To determine the effectiveness of our marketing and promotional campaigns.
We may process your information to better understand how to provide
marketing and promotional campaigns that are most relevant to you.
• To save or protect an individual's vital interest. We may process your
information when necessary to save or protect an individual’s vital interest,
such as to prevent harm.
3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR
INFORMATION?
In Short: We only process your personal information when we believe it is necessary
and we have a valid legal reason (i.e. legal basis) to do so under applicable law, like with
your consent, to comply with laws, to provide you with services to enter into or fulfil our
contractual obligations, to protect your rights, or to fulfil our legitimate business
interests.
If you are located in the EU or UK, this section applies to you.
The General Data Protection Regulation (GDPR) and UK GDPR require us to explain
the valid legal bases we rely on in order to process your personal information. As
such, we may rely on the following legal bases to process your personal information:
• Consent. We may process your information if you have given us permission
(i.e. consent) to use your personal information for a specific purpose. You can
withdraw your consent at any time.
• Legitimate Interests. We may process your information when we believe it is
reasonably necessary to achieve our legitimate business interests and those
interests do not outweigh your interests and fundamental rights and freedoms.
For example, we may process your personal information for some of the
purposes described in order to:
• Analyse how our Services are used so we can improve them to engage
and retain users
• Support our marketing activities
• Legal Obligations. We may process your information where we believe it is
necessary for compliance with our legal obligations, such as to cooperate with
a law enforcement body or regulatory agency, exercise or defend our legal
rights, or disclose your information as evidence in litigation in which we are
involved.
• Vital Interests. We may process your information where we believe it is
necessary to protect your vital interests or the vital interests of a third party,
such as situations involving potential threats to the safety of any person.
If you are located in Canada, this section applies to you.
We may process your information if you have given us specific permission (i.e.
express consent) to use your personal information for a specific purpose, or in
situations where your permission can be inferred (i.e. implied consent). You
can withdraw your consent at any time.
In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:
• If collection is clearly in the interests of an individual and consent cannot be
obtained in a timely way
• For investigations and fraud detection and prevention
• For business transactions provided certain conditions are met
• If it is contained in a witness statement and the collection is necessary to
assess, process, or settle an insurance claim
• For identifying injured, ill, or deceased persons and communicating with next
of kin
• If we have reasonable grounds to believe an individual has been, is, or may be
victim of financial abuse
• If it is reasonable to expect collection and use with consent would
compromise the availability or the accuracy of the information and the
collection is reasonable for purposes related to investigating a breach of an
agreement or a contravention of the laws of Canada or a province
• If disclosure is required to comply with a subpoena, warrant, court order, or
rules of the court relating to the production of records
• If it was produced by an individual in the course of their employment, business, or profession and the collection is consistent with the purposes for which the information was produced
• If the collection is solely for journalistic, artistic, or literary purposes
• If the information is publicly available and is specified by the regulations
4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL
INFORMATION?
In Short: We may share information in specific situations described in this section
and/or with the following third parties.
We may need to share your personal information in the following situations:
• Business Transfers. We may share or transfer your information in connection
with, or during negotiations of, any merger, sale of company assets, financing,
or acquisition of all or a portion of our business to another company.
5. DO WE USE COOKIES AND OTHER TRACKING
TECHNOLOGIES?
In Short: We may use cookies and other tracking technologies to collect and store your
information.
We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services, prevent crashes, fix bugs,
save your preferences, and assist with basic site functions.
We also permit third parties and service providers to use online tracking technologies
on our Services for analytics and advertising, including to help manage and display
advertisements, to tailor advertisements to your interests, or to send abandoned
shopping cart reminders (depending on your communication preferences). The third
parties and service providers use their technology to provide advertising about
products and services tailored to your interests which may appear either on our
Services or on other websites.
To the extent these online tracking technologies are deemed to be a 'sale'/'sharing'
(which includes targeted advertising, as defined under the applicable laws) under
applicable US state laws, you can opt out of these online tracking technologies by
submitting a request as described below under section 'DO UNITED STATES
RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?'
Specific information about how we use such technologies and how you can refuse
certain cookies is set out in our Cookie Notice.
Google Analytics
We may share your information with Google Analytics to track and analyse the use of
the Services. The Google Analytics Advertising Features that we may use include:
Google Analytics Demographics and Interests Reporting and Remarketing with Google Analytics. To opt out of being tracked by Google Analytics across the Services, visit https://tools.google.com/dlpage/gaoptout. You can opt out of Google Analytics Advertising Features through Ads Settings and Ad Settings for mobile
apps. Other opt out means include http://optout.networkadvertising.org/ and
http://www.networkadvertising.org/mobile-choice. For more information on the
privacy practices of Google, please visit the Google Privacy & Terms page.
6. HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We keep your information for as long as necessary to fulfil the purposes
outlined in this privacy notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the
purposes set out in this privacy notice, unless a longer retention period is required or
permitted by law (such as tax, accounting, or other legal requirements).
When we have no ongoing legitimate business need to process your personal
information, we will either delete or anonymise such information, or, if this is not
possible (for example, because your personal information has been stored in backup
archives), then we will securely store your personal information and isolate it from
any further processing until deletion is possible.
7. HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: We aim to protect your personal information through a system of
organisational and technical security measures.
We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be
guaranteed to be 100% secure, so we cannot promise or guarantee that hackers,
cybercriminals, or other unauthorised third parties will not be able to defeat our
security and improperly collect, access, steal, or modify your information. Although
we will do our best to protect your personal information, transmission of personal
information to and from our Services is at your own risk. You should only access the
Services within a secure environment.
8. DO WE COLLECT INFORMATION FROM MINORS?
In Short: We do not knowingly collect data from or market to children under 18 years of
age.
We do not knowingly collect, solicit data from, or market to children under 18 years of
age, nor do we knowingly sell such personal information. By using the Services, you
represent that you are at least 18 or that you are the parent or guardian of such a
minor and consent to such minor dependent’s use of the Services. If we learn that
personal information from users less than 18 years of age has been collected, we will
deactivate the account and take reasonable measures to promptly delete such data
from our records. If you become aware of any data we may have collected from
children under age 18, please contact us at contact@dekkorbespoke.co.uk.
9. WHAT ARE YOUR PRIVACY RIGHTS?
In Short: Depending on your state of residence in the US or in some regions, such as the European Economic Area (EEA), United Kingdom (UK), Switzerland, and Canada, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time, depending on your country, province, or state of residence.
In some regions (like the EEA, UK, Switzerland, and Canada), you have certain rights
under applicable data protection laws. These may include the right (i) to request
access and obtain a copy of your personal information, (ii) to request rectification or
erasure; (iii) to restrict the processing of your personal information; (iv) if applicable,
to data portability; and (v) not to be subject to automated decision-making. In certain
circumstances, you may also have the right to object to the processing of your
personal information. You can make such a request by contacting us by using the
contact details provided in the section 'HOW CAN YOU CONTACT US ABOUT THIS
NOTICE?' below.
We will consider and act upon any request in accordance with applicable data
protection laws.
If you are located in the EEA or UK and you believe we are unlawfully processing your
personal information, you also have the right to complain to your Member State data protection authority or UK data protection authority
If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner.
Withdrawing your consent: If we are relying on your consent to process your personal
information, which may be express and/or implied consent depending on the
applicable law, you have the right to withdraw your consent at any time. You can
withdraw your consent at any time by contacting us by using the contact details
provided in the section 'HOW CAN YOU CONTACT US ABOUT THIS NOTICE?' below.
However, please note that this will not affect the lawfulness of the processing before
its withdrawal nor, when applicable law allows, will it affect the processing of your
personal information conducted in reliance on lawful processing grounds other than
consent.
Cookies and similar technologies: Most Web browsers are set to accept cookies by
default. If you prefer, you can usually choose to set your browser to remove cookies
and to reject cookies. If you choose to remove cookies or reject cookies, this could
affect certain features or services of our Services.
If you have questions or comments about your privacy rights, you may email us at contact@dekkorbespoke.co.uk.
10. CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems and mobile applications
include a Do-Not-Track ('DNT') feature or setting you can activate to signal your
privacy preference not to have data about your online browsing activities monitored
and collected. At this stage, no uniform technology standard for recognising and
implementing DNT signals has been finalised. As such, we do not currently respond
to DNT browser signals or any other mechanism that automatically communicates
your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised
version of this privacy notice.
California law requires us to let you know how we respond to web browser DNT signals. Because there currently is not an industry or legal standard for recognising or honouring DNT signals, we do not respond to them at this time.
11. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY
RIGHTS?
In Short: If you are a resident of California, Colorado, Connecticut, Delaware, Florida,
Indiana, Iowa, Kentucky, Montana, New Hampshire, New Jersey, Oregon, Tennessee,
Texas, Utah, or Virginia, you may have the right to request access to and receive details
about the personal information we maintain about you and how we have processed it,
correct inaccuracies, get a copy of, or delete your personal information. You may also
have the right to withdraw your consent to our processing of your personal information.
These rights may be limited in some circumstances by applicable law. More information
is provided below.
Categories of Personal Information We Collect
We have collected the following categories of personal information in the past twelve
(12) months:
A. Identifiers
e.g. Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name
Collected? NO
B. Personal information as defined in the California Customer Records statute
e.g. Name, contact information, education, employment, employment history, and financial information
Collected? NO
C. Protected classification characteristics under state or federal law
e.g. Gender, age, date of birth, race and ethnicity, national origin, marital status, and other demographic data
Collected? NO
D. Commercial information
e.g. Transaction information, purchase history, financial details, and payment information
Collected? NO
E. Biometric information
e.g. Fingerprints and voiceprints
Collected? NO
F. Internet or other similar network activity
e.g. Browsing history, search history, online behaviour, interest data, and interactions
with our and other websites, applications, systems, and advertisements
Collected? NO
G. Geolocation data
e.g. Device location
Collected? NO
H. Audio, electronic, sensory, or similar information
e.g. Images and audio, video or call recordings created in connection with our business activities
Collected? NO
I. Professional or employment-related information
e.g. Business contact details in order to provide you our Services at a business level or job title, work history, and professional qualifications if you apply for a job with us
Collected? NO
J. Education Information
e.g. Student records and directory information
Collected? NO
K. Inferences drawn from collected personal information
e.g. Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics
Collected? NO
L. Sensitive personal Information
Collected? NO
We may also collect other personal information outside of these categories through
instances where you interact with us in person, online, or by phone or mail in the
context of:
• Receiving help through our customer support channels;
• Participation in customer surveys or contests; and
• Facilitation in the delivery of our Services and to respond to your inquiries.
Sources of Personal Information
Learn more about the sources of personal information we collect in 'WHAT
INFORMATION DO WE COLLECT?'
How We Use and Share Personal Information
Learn about how we use your personal information in the section, 'HOW DO WE PROCESS YOUR INFORMATION?'
Will your information be shared with anyone else?
We may disclose your personal information with our service providers pursuant to a
written contract between us and each service provider. Learn more about how we
disclose personal information to in the section, 'WHEN AND WITH WHOM DO WE
SHARE YOUR PERSONAL INFORMATION?'
We may use your personal information for our own business purposes, such as for
undertaking internal research for technological development and demonstration. This
is not considered to be 'selling' of your personal information.
We have not disclosed, sold, or shared any personal information to third parties for a
business or commercial purpose in the preceding twelve (12) months. We will not
sell or share personal information in the future belonging to website visitors, users,
and other consumers.
Your Rights
You have rights under certain US state data protection laws. However, these rights
are not absolute, and in certain cases, we may decline your request as permitted by
law. These rights include:
• Right to know whether or not we are processing your personal data
• Right to access your personal data
• Right to correct inaccuracies in your personal data
• Right to request the deletion of your personal data
• Right to obtain a copy of the personal data you previously shared with us
• Right to non-discrimination for exercising your rights
• Right to opt out of the processing of your personal data if it is used for
targeted advertising (or sharing as defined under California’s privacy law), the
sale of personal data, or profiling in furtherance of decisions that produce legal
or similarly significant effects ('profiling')
Depending upon the state where you live, you may also have the following rights:
• Right to obtain a list of the categories of third parties to which we have
disclosed personal data (as permitted by applicable law, including California's
and Delaware's privacy law)
• Right to obtain a list of specific third parties to which we have disclosed
personal data (as permitted by applicable law, including Oregon’s privacy law)
• Right to limit use and disclosure of sensitive personal data (as permitted by
applicable law, including California’s privacy law)
• Right to opt out of the collection of sensitive data and personal data collected
through the operation of a voice or facial recognition feature (as permitted by applicable law, including Florida's privacy law)
How to Exercise Your Rights
To exercise these rights, you can contact us by visiting https://dekkorbespoke.co.uk/contact_us, by emailing us at contact@dekkorbespoke.co.uk, or by referring to the contact details at the bottom of this document.
Under certain US state data protection laws, you can designate an authorised agent to make a request on your behalf. We may deny a request from an authorised agent
that does not submit proof that they have been validly authorised to act on your
behalf in accordance with applicable laws.
Request Verification
Upon receiving your request, we will need to verify your identity to determine you are
the same person about whom we have the information in our system. We will only
use personal information provided in your request to verify your identity or authority
to make the request. However, if we cannot verify your identity from the information
already maintained by us, we may request that you provide additional information for
the purposes of verifying your identity and for security or fraud-prevention purposes.
If you submit the request through an authorised agent, we may need to collect
additional information to verify your identity before processing your request and the
agent will need to provide a written and signed permission from you to submit such
request on your behalf.
Appeals
Under certain US state data protection laws, if we decline to take action regarding
your request, you may appeal our decision by emailing us at
contact@dekkorbespoke.co.uk. We will inform you in writing of any action taken or
not taken in response to the appeal, including a written explanation of the reasons for
the decisions. If your appeal is denied, you may submit a complaint to your state
attorney general.
California 'Shine The Light' Law
California Civil Code Section 1798.83, also known as the 'Shine The Light' law,
permits our users who are California residents to request and obtain from us, once a
year and free of charge, information about categories of personal information (if any)
we disclosed to third parties for direct marketing purposes and the names and
addresses of all third parties with which we shared personal information in the
immediately preceding calendar year. If you are a California resident and would like to
make such a request, please submit your request in writing to us by using the contact
details provided in the section 'HOW CAN YOU CONTACT US ABOUT THIS NOTICE?'
12. DO OTHER REGIONS HAVE SPECIFIC PRIVACY RIGHTS?
In Short: You may have additional rights based on the country you reside in.
Australia and New Zealand
We collect and process your personal information under the obligations and
conditions set by Australia's Privacy Act 1988 and New Zealand's Privacy Act 2020
(Privacy Act).
This privacy notice satisfies the notice requirements defined in both Privacy Acts, in
particular: what personal information we collect from you, from which sources, for
which purposes, and other recipients of your personal information.
If you do not wish to provide the personal information necessary to fulfil their
applicable purpose, it may affect our ability to provide our services, in particular:
• offer you the products or services that you want
• respond to or help with your requests
At any time, you have the right to request access to or correction of your personal
information. You can make such a request by contacting us by using the contact
details provided in the section 'HOW CAN YOU REVIEW, UPDATE, OR DELETE THE
DATA WE COLLECT FROM YOU?'
If you believe we are unlawfully processing your personal information, you have the
right to submit a complaint about a breach of the Australian Privacy Principles to the
Office of the Australian Information Commissioner and a breach of New Zealand's
Privacy Principles to the Office of New Zealand Privacy Commissioner.
13. DO WE MAKE UPDATES TO THIS NOTICE?
In Short: Yes, we will update this notice as necessary to stay compliant with relevant
laws.
We may update this privacy notice from time to time. The updated version will be
indicated by an updated 'Revised' date at the top of this privacy notice. If we make
material changes to this privacy notice, we may notify you either by prominently
posting a notice of such changes or by directly sending you a notification. We
encourage you to review this privacy notice frequently to be informed of how we are
protecting your information.
14. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this notice, you may email us at
contact@dekkorbespoke.co.uk or contact us by post at:
Dekkor Ltd
19 Anne Road
Smethwick, West Midlands B66 2NZ
United Kingdom
15. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA
WE COLLECT FROM YOU?
Based on the applicable laws of your country or state of residence in the US, you may
have the right to request access to the personal information we collect from you,
details about how we have processed it, correct inaccuracies, or delete your personal
information. You may also have the right to withdraw your consent to our processing
of your personal information. These rights may be limited in some circumstances by
applicable law. To request to review, update, or delete your personal information,
please visit: https://dekkorbespoke.co.uk/contact_us.